Unless specified, coupons are not stackable with other promotional offers. They apply to any item in the currently active promotion but are calculated from the total, non-discounted product price.

It is not possible to apply more than one coupon code per order. 

You will receive an email with your Wuzz coupon code within 24 hours after your subscription. Your discount amount will be calculated automatically at the checkout page.

Wuzz accepts the following forms of payment for online purchases: Visa, American Express, Mastercard, Google Pay, Apple Pay, PayPal, Shop Pay and Union Pay.

Please note that there may be additional duties, fees, or taxes imposed by the authorities in your country. It will be your responsibility to handle these charges upon receiving the shipment. 

The Taxpayer Identification Number is a personal identifying number generally used for tax purposes. When shipping a parcel to one of the countries listed below, the Customs office must request the receiver to provide his/her TAX ID. If this information is not available, the package will be returned to the shipper. To accelerate the delivery process and assure its success, we ask you to provide this information together with your shipping address when completing your shopping experience. If you do not have a TAX ID in the country where you want to receive your parcel, you can either provide a shipping address in an alternative country or contact order@wuzz.ooo for further support. When shipping to the following countries, it is mandatory to provide the TAX ID, which name varies according to the Country of residence, as listed:

Argentina - CUIL / CUIT 

Bolivia - NIT Chile - RUT 

Colombia - ITIN / CC / RUT / NIT 

Costa Rica - CJ / PIN / PFN 

Ecuador - RUC 

Guatemala - NIT 

Nicaragua - RUC 

Panama - RUC

Great news! We are currently offering a Free Shipping Discount for buying both ULA and ELI. Don't miss out on this amazing opportunity to get your favorite products and enjoy worldwide free shipping! Start shopping now and take advantage of this fantastic offer! 

Additionally, we also provide other express shipping options for faster delivery, which may require additional fees. 

Free shipping is eligible for orders over USD$100 after the discount period.

As your discretion is essential to us, our packages will come to you in plain cardboard boxes without big logos or letters.

**Law requirements**

Due to legislation, various customs regulations, and international inspections, the waybill label must contain written information about the sender in small print. For that reason, your package will include the brand's name written in a highly discreet manner. And due to other customs requirements, your package will say "Handheld Massager/Battery-Operated Massager" as a description on the box.

Delivery times for free shipping orders usually range from 7 to 14 working days after shipment, but be aware that this can vary depending on the country. Please note that there are certain countries we are unable to ship to due to legal restrictions. In the event of any delivery issues, we will reach out to you via email or phone to resolve them.

**Please note that there may be an additional delay of up to 2 days on top of the delivery time. This is because the processing and approval of your order may take variable time. Thank you for your understanding!**

We currently do not accept unopened returns or refunds for online purchases. However, if you have a defective item that falls under warranty and you can provide a valid proof of purchase, you may return it to us. For more detailed information, please visit our Warranty Condition page here.

ULA & ELI come with a Wuzz storage bag (made from Recycled PET Fabric), Magnetic USB charging cable and a user manual. 

They are made of body-safe silicone and ABS thermoplastic polymer, which add to their waterproof properties. Make sure to keep your devices in a dry and safe place without exposure to extreme heat or direct sunlight.

Yes, both of them are 100% waterproof to maximize your pleasure. Additionally, you can savor the moment with them by indulging in a soothing warm shower or a relaxing bath.

All Wuzz devices need to be fully charged before you first use them. After that, it's best to only recharge the device when its battery is completely empty to maximize its battery life. You'll notice the lights blinking when the device is charging, and once the lights are steady, it means the device is fully charged and ready for use.

Yes, all USB adapters are universal. Depending on the manufacturer, some will take a longer or shorter time to charge.

Always use water-based moisturizers, since they are developed to maximize your pleasure. Avoid using silicone-based moisturizers as they could damage the silicone of your device. 

You may register your product here.  

*Note: The serial number of your Wuzz product can be found on the user manual or the product label on the packaging.*

Only dispose of your device if it's ready to be disposed of. Keep in mind that opening the device will void its warranty. Because all Wuzz devices contain a lithium-ion battery, the battery must be removed before disposal and should not be thrown away with household waste. To remove the battery, peel away the silicone cover, open the plastic shell, and remove the battery to be disposed of by your local environmental regulations. Wear gloves during this process for your safety.

Great news! We are currently offering a Free Shipping Discount for buying both ULA and ELI. Don't miss out on this amazing opportunity to get your favorite products and enjoy worldwide free shipping! Start shopping now and take advantage of this fantastic offer! 

Additionally, we also provide other express shipping options for faster delivery, which may require additional fees. 

Free shipping is eligible for orders over USD100 after the discount period.

We offer two shipping options for worldwide:

- Free Shipping takes 7-14 working days and is entirely free of charge.

- Express Shipping takes between 2-3 working days at the cost of USD 9.99.

Yes, we offer International Shipping to many regions. For a list of countries we can ship to, please refer to the checkout page. 

Please note that we cannot ship to certain countries due to legal restrictions. If delivery problems arise, we will contact you by email or phone.

Please note that there may be additional duties, fees, or taxes imposed by the authorities in your country. It will be your responsibility to handle these charges upon receiving the shipment.

As your discretion is essential to us, our packages will come to you in plain cardboard boxes without big logos or letters.

**Law requirements**

Due to legislation, various customs regulations, and international inspections, the waybill label must contain written information about the sender in small print. For that reason, your package will include the brand's name written in a highly discreet manner. And due to other customs requirements, your package will say "Handheld Massager/Battery-Operated Massager" as a description on the box.

Delivery times for free shipping orders usually range from 7 to 14 working days after shipment, but be aware that this can vary depending on the country. Please note that there are certain countries we are unable to ship to due to legal restrictions. In the event of any delivery issues, we will reach out to you via email or phone to resolve them.

**Please note that there may be an additional delay of up to 2 days on top of the delivery time. This is because the processing and approval of your order may take variable time. Thank you for your understanding!**

You will receive an email with all the shipping information as soon as your purchase is shipped. To track your delivery, simply click on the link provided in the email and it will direct you to the delivery company's webpage. In case the link is unresponsive, you can manually enter the tracking number on the delivery company's webpage to check the status of your delivery. Please note that tracking information may not start updating until the package arrives at the processing center. If you need any assistance, please contact order@wuzz.ooo.

We currently do not accept unopened returns or refunds for online purchases. However, if you have a defective item that falls under warranty and you can provide a valid proof of purchase, you may return it to us. For more detailed information, please visit our Warranty Condition page here.

Purchases made with other vendors are subject to those vendors’ policies. Other vendors’ policies will vary. Always review a vendor’s return policy before purchase.

Defective products are under warranty for two years with proof of purchase. 

For more information, please visit our Warranty Condition page here.