Making a Warranty Claim
Wuzz products come with a 2-Year worldwide manufacturing warranty. To activate your Warranty, please register your product with the following steps:
- Before registering your warranty, please read the following Warranty Conditions carefully.
- Register your product here, using the serial number provided inside the product packaging.
- Keep your original purchase receipt as evidence that the date of your claim is within the warranty period.
Warranty Conditions
1. We warrant your Wuzz products for TWO (2) YEAR, after the original purchase date, against defects due to faulty workmanship or materials that affect the product's function. It does NOT cover cosmetic deterioration caused by misuse, tampering, unreasonable use, fair wear and tear or damage caused by accident or neglect. Taking the pleasure object apart (or its accessories) will render the warranty invalid. We'll replace your product free of charge for all claims made within the warranty period.
2. The product needs to be returned to us and the warranty process completed before we can replace it. All products under warranty claim must be returned (together with Return Merchandise Authorization (RMA) number) to the designated return location. Shipping costs are non-refundable.
3. For all claims resolved within the 2-year warranty period, the replacement product's warranty is calculated from the original purchase date.
4. All warranty claims need to be supported by reasonable evidence that the date of the claim is within the warranty period and that the device has a fault.
5. We don't offer a refund clause.
6. Due to continuing improvements, the actual (replacement) product may slightly differ from the original product.
If you experience any problems with your product or believe you are eligible for a warranty claim, please contact support@wuzz.ooo.
